Free entrance: First come, first seated

This engaging session is designed to empower professionals with practical strategies to elevate the Guest Experience.

Key takeaways:

• Understanding primary human needs & guest interaction
• Your Staff as confident communicators & leaders
• Creating the perfect guest journey from arrival to departure
• Insights from leading my bar to become one of the 50 Greatest Bar on Earth
• Service strategies and beverage creativity to exceed expectations
• Effective team exercises to foster a guest-first mindset